We ship all orders via courier service DPD/DHL/FED-EX/UPS.
Orders placed before 2:00pm will be shipped the same day on a next day service for all items which are in stock (there are exceptions for international orders and some specific orders. We will always contact you if this is the case)
Orders after 2:00pm will be shipped the following day.
Orders placed on a Friday will be dispatched but delivery will be a Monday.
Highlands, Islands and Europe are may take slightly longer due to location.
International orders delivery time is dependent on location.
Please check your basket and on check out as we clearly state which are items are in stock and which items may be on backorder.
Backorder stock means it is due in from the supplier and we will dispatch the back order items as soon as they come into stock.
customs & duty
All orders which are exported out of England, Scotland or Wales. May be subject VAT & Custom fees.
Any customs fees will need to be paid by the recipient. It is essential to provide local contact information so the recipient can be contacted by customs.
There are a number of factors that can affect the amount of customs duty owed on an item including:
Reason for export
Country of export
Country of import
Product material origin
Value of shipment
There is no way to avoid customs duties, customs officers will check all items entering the country and charges will be applied where necessary.
By giving a full breakdown of all the items in your package, including accurate values for each item and by providing correct contact details for the recipient, your package should clear customs with no issues. If there are any fees to pay the delivery company (DHL/FED EX/DPD/ TNT / UPS) will contact you to arrange payment.
Predict - one hour delivery time slot
DPD’s innovation is able to ensure the best possible first-time delivery success.
As DPD supply a one hour delivery window, so that you dont need to wait in all day for their parcel, improving your delivery experience:
- You are given a one hour delivery window
- Your are notified of this via text or email
- If not convenient your can use the text or email to reorganise delivery
2 Day Service
Due to geographical location the following postcodes are classed by DPD as a 2 day service.
Please note: While we aim to dispatch orders on a next business day service this is not always achievable. While we may dispatch orders on this service, occasionally there issues outside of our control such as delays with DPD Depots or the drivers delivery route.
Orders placed after our collection time will not be dispatched until the following day. Please make sure that delivery can be received during the 1 hour window which DPD provides.